Privacy policy

Effective Date: 05/03/2025

At Twilight Services Limited (“we”, “us”, “our”), we are committed to protecting your privacy and handling your personal information in accordance with applicable UK data protection laws, including the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully. If you do not agree with the terms, please do not access our site.

1. Information We Collect

Personal Data:
When you interact with our website or services, we may collect personally identifiable information (“Personal Data”) such as:

  • Name

  • Email address

  • Phone number

  • Company name and job title (if applicable)

    Postal address

  • Any other information you voluntarily provide

Non-Personal Data:
We may also collect non-identifiable information through the use of cookies and similar technologies, including:

  • Browser type and version

  • Device type and operating system

  • Pages visited and time spent on our website

  • IP address and general location data

2. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, operate, and maintain our website and services

  • Process inquiries, appointment requests, and service registrations

  • Improve and personalise your experience on our website

  • Send you administrative information, updates, and marketing communications (where permitted by law)

  • Understand and analyse how you use our website to improve our offerings

  • Comply with legal obligations and enforce our policies

3. Legal Basis for Processing

In accordance with the UK GDPR, we process your Personal Data based on the following legal bases:

  • Consent: Where you have provided your explicit consent for us to process your data for specific purposes.

  • Contract: When processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.

  • Legal Obligation: When processing is required to comply with a legal obligation.

  • Legitimate Interests: When processing is necessary for our legitimate interests, provided these interests are not overridden by your rights and freedoms.

4. How We Share Your Information

We do not sell or rent your Personal Data. We may share your information in the following circumstances:

  • Service Providers: With trusted third-party vendors who help operate our website, process payments, or deliver our services, provided they adhere to strict confidentiality and data protection standards.

  • Legal Requirements: When required by law or in response to a valid legal request (such as a subpoena or court order).

  • Business Transfers: In the event of a merger, acquisition, or asset sale, where your Personal Data may be transferred as part of that transaction.

  • With Your Consent: In any other cases where we have obtained your consent to share your information.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us understand user behaviour, personalise content, and improve our services. You can manage or disable cookies through your browser settings, though this may affect the functionality of our website.

6. Data Security

We implement appropriate technical and organisational measures to protect your Personal Data against unauthorised access, alteration, disclosure, or destruction. While we strive to secure your data, please note that no method of transmission over the Internet or electronic storage is 100% secure.

7. Your Rights Under UK Law

Under the UK GDPR, you have the following rights regarding your Personal Data:

  • Right of Access: Request a copy of the personal data we hold about you.

  • Right to Rectification: Request that we correct any inaccurate or incomplete information.

  • Right to Erasure: Request that we delete your personal data, subject to certain conditions.

  • Right to Restrict Processing: Request that we limit how we process your personal data.

  • Right to Data Portability: Request that we transfer your data to another organisation or directly to you.

  • Right to Object: Object to the processing of your personal data under certain circumstances.

  • Right to Withdraw Consent: Withdraw your consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us using the details provided below.

8. Data Retention

We retain your Personal Data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When your data is no longer needed, we will take appropriate steps to securely erase or anonymise it.

9. International Data Transfers

If your Personal Data is transferred outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect your data in accordance with UK data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and revising the “Effective Date” at the top. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Twilight Services Limited
Registered Office: Kemp House, 124 City Road, London, United Kingdom, EC1V 2NX
Company Number: 11882040
VAT Number: GB393588050

By using our website and services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.